inquiry

Weekdays: 9:30-17:00

We are closed on Saturdays, Sundays and public holidays. (Orders can be placed 24 hours a day.)

TEL: 050-5373-5848
Email: info@nicoly.org

Payment

Credit card

The accepted cards are as follows:
VISA / MASTER / JCB / AMEX / Diners

Bank transfer

• Please note that transfer fees will be borne by the customer.
• We will ship the item after confirming your payment.
• Please be careful not to lose the receipt when you transfer the money.

Cash on delivery

• Please note that the bank transfer fee (324 yen nationwide) will be borne by the customer.

Other methods

• Amazon Pay

About Shipping

Free shipping on purchases over 3,000 yen!

Time Specification

You can specify the desired delivery time

Morning, 12:00-14:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 20:00-21:00 However, even if you specify a time, we may not be able to deliver within the specified time due to circumstances.

Carrier

Yamato Transport and Post

Delivery timing

If specified

Please place your order at least 5 days before the desired arrival date.

Unless otherwise specified

• Credit card/cash on delivery ⇒ We will ship your order within 3 business days after confirming your order.
• Bank transfer: After confirming your payment, we will ship within 3 business days.

Shipping Fee

• The automatic reply email you receive immediately after placing your order will not state any changes to the price.
  Once we have corrected the charges, we will send you a new invoice.
• Additional shipping charges may apply to remote islands and some areas.
• This price includes sales tax.

Returns and Cancellations

Returns Policy

If there has been an error on our part, we will accept returns if you contact us within 5 days of receiving the item.
Please note that, as a general rule, we cannot accept returns for reasons of customer convenience.
Regarding returns, please see the [Return Conditions] below.

About the conditions

Returns will only be accepted in the following cases:

• In case of defective products
• If you receive a different item than what you ordered

About the conditions

In addition, we cannot accept returns of the following products:

• Items that have been delivered more than 5 days ago
• Products damaged due to customer negligence
• If it has been opened

Return shipping costs

We will cover the shipping costs for returns.
If you wish to return an item, please contact us by phone and then send it to the address below with postage prepaid.

How to proceed

We will transfer the funds to your designated account within 4 days of receiving the returned product.
The handling fees will be covered by our store.